Subscription maintenance is a cost-effective and convenient solution for businesses that allows you to focus on your core activities without being distracted by technical issues and software management. Here are some key advantages:
FAQ
The services include the following tasks:
The service does not include:
The cost of subscription maintenance depends on the selected pricing plan, as well as the scope of tasks and required labor efforts.
The speed of problem resolution depends on their complexity and priority; however, as part of subscription maintenance, we guarantee prompt response. In urgent cases, issues are resolved in the shortest possible time, while less critical matters are addressed within pre-agreed timeframes.
Yes. As part of our technical support, we monitor the release of software product updates and timely update the configuration. If necessary, we also update the platform to keep it current.
Yes. If there are ready-made solutions, we configure them. If it is necessary to create a separate module for integration with external programs, our development team will implement it as part of the customization service.
Yes. Our specialists can connect remotely using programs such as AnyDesk, TeamViewer, or other solutions to provide assistance.
Yes. If it concerns the functionality of the software product.
Yes. Our specialists can assist with performing non-standard configurations. If needed, as part of our customization service, we can develop additional functionality according to the customer's requirements.
Yes. We provide support for the 1C software product on remote servers. However, maintenance of the remote servers themselves is not included in our services if they were ordered from an external provider.
The billing for services is per-second. At the end of the month, you receive a closing document for the work performed within the chosen pricing plan.
No. Customization and technical support are different types of services and, therefore, are not included with each other by default.
Technical support includes assistance with software usage questions, bug fixes, consultations on using the system, updates, and, generally, ensuring the stable operation of the software. The main goal of technical support is to help the user utilize the existing functionality of the software in the best possible way and solve any problems that arise during its operation.
Customization involves modifying the software code, creating new features, writing modules or reports, and other actions aimed at changing the standard functionality of the system to meet the client's requirements. Customization implies changing the software product itself to adapt it to the specific needs of the business. These tasks require developers' time, requirement analysis, testing, and are typically billed separately.
Thus, customization is about creating new or modifying existing functionality, which requires more extensive work and often deep integration into the system's structure, while technical support focuses on assisting with the existing capabilities of the product and troubleshooting issues.
